We will update this page if there is any change in sessions and/or speakers. Please see the FAQ pages for any questions and take some time to save sessions to your schedule.
Log in to add sessions to your schedule and sync them to your phone or calendar.
Paralegals in public defense must be equipped with practical, skill-based tools to navigate difficult client interactions, especially in the context of trauma, crisis, and high-stress legal proceedings. This session focuses on building concrete communication skills that support effective client engagement, including de-escalation techniques, managing emotionally charged conversations, and maintaining professional boundaries. Through real-world scenarios and applied strategies, participants will strengthen their ability to recognize signs of client distress, respond with clarity and professionalism, and contribute to more stable and productive attorney-client relationships. This session is ideal for both new and experienced public defense paralegals—and attorneys working alongside them—who are seeking to enhance their direct client work with confidence and care.
